Number of Calls - Leads dispositioned by Blue Corona.   Overview: Calls - Dispositioned Leads represents the quantity of calls recorded and available for Blue Corona to assess and categorize for options selected in the  Global Filter . Data Sources: Blue Corona Call Tracking, Polaris Engagement Subsystem Formula: N/A    ...

Percent of Calls - Missed Calls that were not answered by the client's CSR   Overview: LCL Calls - Client Missed Calls Rate metric reflects the proportion of incoming calls that went unanswered by the client's customer service representative (CSR) for options selected in the  Global Filter . This key performance indicator measures the efficiency and...

Percent of non-BC tracked Calls - Leads answered by an LCL agent and dispositioned by Blue Corona as Calls - Qualified Leads.   Overview: LCL Calls - LCL Office Lines Lead-To-Qualified Lead Rate metric gauges the percentage of incoming LCL calls from the client's office line that meet the criteria for a qualified lead for options selected in the  Gl...

Average Call Duration.   Overview: Calls - Average Call Duration metric represents the average call duration for options selected in the   Global Filter .  Data Sources: Blue Corona Call Tracking, Polaris Engagement Subsystem Formula: N/A    ...

Percent of Calls - Leads that went directly to voicemail and determined to be a possible Calls - Qualified Leads.   Overview: Calls - Out of Service Area & Capabilities Rate metric gauges the percentage of callers (Calls - Leads) who are seeking services outside of a client's geographic service area and/or provided service offerings for options ...

Number of Chat Engagements that have been dispositioned as either a Lead Or a Non-Lead by Blue Corona.   Overview: Chats - Dispositioned Leads metric represents the quantity of chats available for Blue Corona to assess and categorize for options selected in the  Global Filter . Data Sources: Blue Corona Call Tracking, Polaris Engagement Subsystem Fo...

Number of Calls - Leads answered by the client's CSR.   Overview: LCL Calls - Client Answered Leads metric represents the count of incoming calls answered by a client's customer service representative (CSR) for options selected in the  Global Filter .  Filter. Data Sources: Blue Corona Call Tracking, Polaris Engagement Subsystem Formula: N/A    ...

Number of Calls - Missed Calls plus the number of Calls - Voicemail Qualified Leads on the Blue Corona Lead Capture Live phone line.   Overview: LCL Calls - LCL Missed Calls & LCL Voicemail Qualified Leads metric represents the sum of LCL missed calls and voicemail qualified leads for options selected in the Global Filter .   This metric highlig...

Number of Calls - Qualified Leads initiated through the Google Business Profile extension.   Overview: Calls - GBP Ext Qualified Leads metric represents the number of callers seeking services provided by the client and who reside within their geographic market, as dispositioned by Blue Corona generated from the Google Business Profile for options se...

Number of Form Submissions that have been dispositioned as either a Lead Or a Non-Lead by Blue Corona.   Overview: Forms - Dispositioned Leads metric represents the quantity of forms available for Blue Corona to assess and categorize for options selected in the  Global Filter . Data Sources: Blue Corona Call Tracking, Polaris Engagement Subsystem Fo...

Number of Lead Recovery calls dispositioned by the client as Lead Recovered.   Overview: Calls - Lead Recovered metric represents the number of lead recovery calls that reached the proactive phase and successfully converted to a booked lead for options selected in the Global Filter . Data Sources: Blue Corona Call Tracking, Polaris Engagement Subsys...

Percent of Calls - Leads that went directly to LCL voicemail and determined to be a possible Calls - Qualified Leads from a BC tracked line.   Overview: LCL Calls - LCL BC Voicemail Qualified Lead Rate metric gauges the percentage of call leads on a Blue Corona tracked line that went directly to voicemail and left a message that either qualified as ...

Number of Calls - Leads which are unavailable for Blue Corona to disposition.   Overview: Calls - Non-Dispositioned Leads represents the quantity of calls which are unavailable for Blue Corona to assess and categorize for options selected in the  Global Filter . Data Sources: Blue Corona Call Tracking, Polaris Engagement Subsystem Formula: N/A    ...

Percent of non-BC tracked Qualified Lead Calls determined to be a Missed Call or Voicemail Qualified Lead call coming through the Blue Corona Lead Capture Live phone line from the client's office line.   Overview: LCL Calls - LCL Office Missed Call & LCL Office Voicemail Qualified Lead Rate metric gauges the percentage missed calls and voicemail...

Number of Calls - Leads dispositioned by Blue Corona as New Customer and Calls - Qualified Lead.   Overview: Calls - New Customer Qualified Leads metric represents the number of new customers seeking services provided by the client and who reside within their geographic market, as dispositioned by Blue Corona for options selected in the  Global Filt...

Percent of Calls - Qualified Leads answered by and LCL agent and dispositioned by Blue Corona as Calls - Qualified Leads Booked.   Overview: LCL Calls - LCL Qualified Lead-to-Booking Rate metric gauges the percentage of qualified lead calls answered by an LCL agent from the client's office line that convert into confirmed bookings or sales for optio...

Number of non-BC tracked Calls - Leads answered by an LCL agent dispositioned by Blue Corona where the caller has a need for service provided by the client and resides within their service area.   Overview: LCL Calls - Client Qualified Leads metric represents the number of LCL calls from the client's office line seeking services provided by the clie...

Percentage of Calls - Leads answered by an LCL agent and determined to be a Calls - Qualified Leads.   Overview: LCL Calls - LCL Answer-To-Qualified Lead Rate metric measures the effectiveness of lead generation efforts for options selected in the  Global Filter . It specifically focuses on the percentage of lead calls that were answered by an LCL a...

Number of Calls - Leads that that were not answered by the client's CSR(s).   Overview: LCL Calls - Client Missed Calls metric represents the quantity of incoming calls that were not answered by the client's customer service representative (CSR) for options selected in the  Global Filter .  This key performance indicator measures the efficiency and ...

Duration of each call rounded up to the next minute.   Overview: Calls - Billable Minutemetric is the duration of each call rounded up to the next full minute  for options selected in the  Global Filter .  Data Sources: Blue Corona Call Tracking, Polaris Engagement Subsystem Formula: N/A    ...

Number of Calls - Client Missed Calls plus the number of Calls - Client Voicemail Qualified Leads.   Overview: LCL Calls - Client Missed Calls & Client Voicemail Qualified Leads metric represents the sum of missed calls and voicemail qualified leads for options selected in the  Global Filter . This metric highlights both missed connections and t...

Number of Calls - Leads answered by a CSR and dispositioned  by Blue Corona as a Calls - Qualified Lead.   Overview: LCL Calls - Client Qualified Leads Booked metric represents the quantity of leads answered by the client's CSR team that have been deemed qualified and booked for a follow-up appointment for options selected in the  Global Filter .   ...

Percent of Calls - Qualified Leads answered by the client's CSR and dispositioned by Blue Corona as Calls - Qualified Leads Booked.   Overview: LCL Calls - Client Qualified Lead-to-Booking Rate metric gauges the percentage of qualified lead calls answered by the client's CSR team that convert into confirmed bookings or sales for options selected in ...

Percent of calls that went directly to voicemail and determined to be Calls - Qualified Lead Calls.   Overview: Calls - Voicemail Qualified Lead Rate metric gauges the percentage of Calls - Leads who went directly to voicemail and left a message that either qualified as a lead or remained uncertain in terms of lead status for options selected in the...

Number of Form Submissions dispositioned as Existing Customer and Forms - Qualified Lead by Blue Corona.   Overview: Forms - Existing Customer Qualified Leads metric reflects the number of returning customers who submit a form seeking services provided by the client and who reside within their geographic market, as dispositioned by Blue Corona for o...

Number of Calls - Leads answered by a client's CSR and dispositioned by Blue Corona where the caller has a need for service provided by the client and resides within their service area.   Overview: LCL Calls - Client Qualified Leads metric represents the number of calls seeking services provided by the client and who reside within their geographic m...

Number of Calls - Missed Calls plus the number of Calls - Voicemail Qualified Leads coming through the Blue Corona Lead Capture Live phone line from a Blue Corona tracked line.   Overview: LCL Calls - LCL BC Missed Calls & LCL BC Voicemail Qualified Leads represents the sum of LCL missed calls and voicemail qualified leads from Blue Corona track...

Percent of Calls - Leads that went directly to LCL voicemail and determined to be a possible Calls - Qualified Leads.   Overview: LCL Calls - LCL Voicemail Qualified Lead Rate metric gauges the percentage of call leads that went directly to voicemail and left a message that either qualified as a lead or remained uncertain in terms of lead status for...

Percent of Qualified Lead Calls determined to be a Missed Call or Voicemail Qualified Lead call coming through the Blue Corona Lead Capture Live phone line from a Blue Corona tracked line.   Overview: LCL Calls - LCL BC Missed Call & Voicemail Qualified Lead Rate metric gauges the percentage of missed calls and voicemail qualified lead calls tha...

One Line Human Definition.   Overview: Forms - Lead-to-Qualified Lead Rate metric gauges the percentage of Forms - Leads that meet the criteria for Forms - Qualified Lead for options selected in the  Global Filter .  This metric is crucial for assessing the efficiency of lead generation efforts, providing insights into the effectiveness of marketing...

Percent of Calls - Qualified Lead Calls initiated through External Website source.   Overview: Calls - External Website Qualified Lead Rate metric gauges the percentage of Calls - Qualified Leads on Blue Corona Marketing tracked lines not associated with a client's website or landing pages, most commonly setup as in-listing numbers such as Google Bu...

Percent of Calls - Qualified Leads dispositioned by Blue Corona as Calls - Qualified Leads Booked.   Overview: Calls - Qualified Lead-to-Booking Rate metric gauges the percentage of Calls - Qualified Leads that convert into confirmed bookings or sales (Calls - Qualified Leads Booked) for options selected in the  Global Filter .  This metric serves a...

Number of calls that went directly to LCL voicemail and determined to be a possible Calls - Qualified Leads.   Overview: LCL Calls - LCL Voicemail Qualified Leads metric represents the quantity of LCL calls that went directly to voicemail and left a message that either qualified as a lead or remained uncertain in terms of lead status for options sel...

Percentage of Calls - Leads answered by a CSR and determined to be a Calls - Qualified Leads.   Overview: LCL Calls - Client Answer-To-Qualified Lead Rate metric measures the effectiveness of lead generation efforts for options selected in the  Global Filter . It specifically focuses on the percentage of lead calls that were answered by a client's c...

Percentage of non-BC tracked Calls - Leads answered by an LCL agent and determined to be a Calls - Qualified Leads.   Overview: LCL Calls - LCL Office Answer-To-Qualified Lead Rate metric measures the effectiveness of lead generation efforts for options selected in the  Global Filter .  It specifically focuses on the percentage of lead calls from th...

Number of Chat Engagements dispositioned as Existing Customer and Chats - Qualified Lead by Blue Corona.   Overview: Chats - Existing Customer Qualified Leads metric reflects the number of returning customers who engage via a chat platform seeking services provided by the client and who reside within their geographic market, as dispositioned by Blue...

Number of Chat Engagements dispositioned by Blue Corona as a Qualified Lead.   Overview: Chats - Qualified Leads metric reflects the number of chat engagements seeking services provided by the client and who reside within their geographic market, as dispositioned by Blue Corona for options selected in the  Global Filter .  These submissions are valu...

Number of Calls - Leads answered by a representative of the company.   Overview: Calls - Answered Leads metric represents the Calls - Leads answered by a client's customer service representative (CSR) for options selected in the  Global Filter . Data Sources: Blue Corona Call Tracking, Polaris Engagement Subsystem Formula: N/A    ...

One Line Human Definition.   Overview: Forms - External Website Leads metric gauges the percentage of form submissions originating from leads generated outside the client's primary location or website for options selected in the  Global Filter . This indicator provides insight into the effectiveness of attracting leads from external sources, helping...

Number of Chat Engagements dispositioned as New Customer and Chats - Qualified Lead by Blue Corona.   Overview: Chats - New Customer Qualified Leads metric reflects the number of new customers who engage via a chat platform seeking services provided by the client and who reside within their geographic market, as dispositioned by Blue Corona for opti...

Number of Calls - Leads answered by an LCL agent from a BC tracked line and dispositioned by Blue Corona where the caller has a need for service provided by the client and resides within their service area.   Overview: LCL Calls - Client Qualified Leads metric represents the number of LCL calls on Blue Corona tracked lines seeking services provided ...

Number of Chat Engagements initiated through paid search ads.   Overview: Chats - Paid Search Leads metric reflects the number of potential customers who click on targeted advertisements within search engine results and subsequently engage with the brand through a chat interface for options selected in the  Global Filter . This strategy combines pai...

Number of calls that went directly to the client's voicemail and determined to be a possible Calls - Qualified Leads.   Overview: LCL Calls - Client Voicemail Qualified Leads metric represents the quantity of calls that went directly to voicemail and left a message that either qualified as a lead or remained uncertain in terms of lead status for opt...

Percent of Calls - Leads answered by an LCL agent from a BC tracked line and dispositioned by Blue Corona as Calls - Qualified Leads.   Overview: LCL Calls - LCL BC Lines Lead-To-Qualified Lead Rate metric gauges the percentage of incoming LCL calls on Blue Corona tracked lines that meet the criteria for a qualified lead for options selected in the ...

Total Connected Duration.   Overview: Calls - Network Minutes  metric represents the total connected duration of the call regardless of whether the call is answered or not.  This includes a call record warning or IVR and connection time to the client's phone line  for options selected in the  Global Filter .  Data Sources: Blue Corona Call Tracking,...

Number of non-BC tracked Calls - LCL Missed Calls plus the number of Calls - LCL Voicemail Qualified Leads.   Overview: LCL Calls - LCL Office Missed Calls & LCL Office Voicemail Qualified Leads represents the sum of LCL missed calls and voicemail qualified leads from the client's office line for options selected in the Global Filter .   This me...

Percent of Calls - Leads answered by an LCL agent and dispositioned by Blue Corona as Calls - Qualified Leads.   Overview: LCL Calls - LCL Lead-To-Qualified Lead Rate metric gauges the percentage of incoming LCL calls that meet the criteria for a qualified lead for options selected in the  Global Filter .   This metric is crucial for assessing the e...

Number of calls that went directly to LCL voicemail and determined to be a possible Calls - Qualified Leads from a Blue Corona tracked line.   Overview: LCL Calls - LCL BC Voicemail Qualified Leads metric represents the quantity of LCL calls on a Blue Corona tracked line that went directly to voicemail and left a message that either qualified as a l...

Percent of Calls - Missed Calls that were not answered by the Lead Capture Live agent from a Blue Corona tracked line.   Overview: LCL Calls - LCL BC Missed Calls Rate metric reflects the proportion of incoming calls on a Blue Corona tracked line that went unanswered by and LCL agent for options selected in the  Global Filter .  This key performance...

Percent of Calls - Leads initiated through An External Website Source.   Overview: Calls - External Website Lead Rate shows the percentage of calls on Blue Corona Marketing tracked lines not associated with a client's website or landing pages, most commonly setup as in-listing numbers such as Google Business Profile listings for options selected in ...

Number of Inbound Calls on Blue Corona tracked lines.   Overview: Calls - Lead metric represents the quantity of prospective customers or inquiries generated through online channels, such as advertisements, websites, or social media, who express interest by initiating a phone call for options selected in the  Global Filter . Tracking and analyzing c...

Number of calls that went directly to voicemail and determined to be a possible Calls - Qualified Leads.   Overview: Calls - Voicemail Qualified Leads metric represents the quantity of callers who went directly to voicemail and left a message that either qualified as a lead or remained uncertain in terms of lead status or options selected in the  Gl...

Number of Calls - Leads dispositioned by Blue Corona as Call - External Website Leads.   Overview: Calls - External Website Leads metric represents the number of incoming calls originating from leads generated outside the client's primary location or website for options selected in the  Global Filter . This metric reflects the brand's reach beyond i...

Average Call Duration for qualified lead calls.   Overview: Calls - Average Qualified Leads Call Duration metric represents the average call duration for qualified lead calls as selected in the Global Filter.  Global Filter .  <rest of the description here>. Data Sources: Blue Corona Call Tracking, Polaris Engagement Subsystem Formula: N/A    ...

Percent of Calls - Qualified Lead Calls determined to be a Calls - Qualified Leads or Calls - Missed Calls.   Overview: Calls - Missed Call & Voicemail Qualified Lead Rate metric gauges the percentage of Calls - Missed Calls and Calls - Voicemail Qualified Leads for options selected in the  Global Filter . This metric is essential for evaluating...

Number of Chat Engagements.   Overview: Chat - Lead metric represents the quantity of prospective customers or inquiries generated through online channels, such as advertisements, websites, or social media, who express interest by initiating a chat inquiry for options selected in the  Global Filter . Tracking and analyzing chat leads in digital mark...

Number of Chat Engagements which are unavailable for Blue Corona to disposition.   Overview: Chats - Non-Dispositioned Leads metric represents the quantity of chats which are unavailable for Blue Corona to assess and categorize (i.e., unsupported chat platforms, etc.) for options selected in the  Global Filter Data Sources: Blue Corona Call Tracking...

Percent of Chats - Leads dispositioned by Blue Corona as Chats - Qualified Leads.   Overview: Chats - Lead-to-Qualified Lead Rate metric gauges the percentage of Chats - Leads that meet the criteria for Chats - Qualified Lead for options selected in the  Global Filter .  This metric is crucial for assessing the efficiency of lead generation efforts,...

Number of Online Form Submissions.   Overview: Forms - Leads metric reflects the number of potential customers who fill out and submit an online form, typically providing their contact information or other relevant details for options selected in the  Global Filter . These submissions are crucial for lead generation, allowing businesses to collect d...

Number of Online Form Submissions initiated through paid search ads.   Overview: Forms - Paid Search Leads metric reflects the number of potential customers who click on an advertisement within a search engine's sponsored listings and subsequently fills out an online form on the landing page for options selected in the  Global Filter . This process ...

Number of Lead Recovery calls dispositioned by the client as Lead Not Recovered.   Overview: Calls - Lead Not Recovered metric represents the number of lead recovery calls that reached the proactive phase and was determined to be "not qualified" in terms of recovery efforts for options selected in the Global Filter .  Examples could be mismatched in...

Number of Calls - Leads answered by an LCL agent.   Overview: LCL Calls - LCL Overall Answered Leads metric represents the count of incoming calls answered by an LCL agent for options selected in the  Global Filter .  Data Sources: Blue Corona Call Tracking, Polaris Engagement Subsystem Formula: N/A    ...

Percent of daily answered calls coming from a unique Caller ID.   Overview: Calls - Daily Unique Answered Calls-To-Qualified Lead Rate metrics gauges the the percentage of incoming calls answered by the client's customer service representatives (CSRs) coming from a unique caller ID in a given day for options selected in the  Global Filter . Data Sou...

Percent of Qualified Lead Calls determined to be a Missed Call or Voicemail Qualified Lead call coming through a Blue Corona tracked line but unanswered by the client's CSR team.   Overview: LCL Calls - Client Missed Call & Voicemail Qualified Lead Rate metric gauges the percentage of missed calls and voicemail qualified lead calls that went una...

Percent of non-BC tracked Calls - Missed Calls that went unanswered by the Lead Capture Live agent.   Overview: LCL Calls - LCL Office Missed Calls Rate metric reflects the proportion of incoming calls from the client's office line that went unanswered by an LCL agent for options selected in the  Global Filter . This key performance indicator measur...

Number of Calls - Leads answered by an LCL agent and dispositioned  by Blue Corona as a Calls - Qualified Lead.   Overview: LCL Calls - LCL Qualified Leads Booked metric represents the quantity of LCL leads that have been deemed qualified and booked for a follow-up appointment for options selected in the  Global Filter .  This metric provides a tang...

Number of Calls - Leads answered by an LCL agent and dispositioned  by Blue Corona as a Calls - Qualified Lead from a BC tracked line.   Overview: LCL Calls - LCL BC Qualified Leads Booked metric represents the quantity of LCL leads on Blue Corona tracked lines that have been deemed qualified and booked for a follow-up appointment for options select...

Number of Inbound Calls passed through the Blue Corona Lead Capture Live line.   Overview: Metric Name is xxx  for options selected in the  Global Filter .  LCL Calls - LCL Leads metric represents the LCL quantity of prospective customers or inquiries generated through online channels, such as advertisements, websites, or social media, who express i...

Number of Inbound Calls passed on to the client's office lines through a Blue Corona tracked line then to the Blue Corona Lead Capture Live line.   Overview: LCL Calls - LCL BC Leads metric represents the LCL quantity of prospective customers or inquiries generated through online channels, such as advertisements, websites, or social media, who expre...

Number of Calls - Leads answered by an LCL agent from a BC tracked line.   Overview: LCL Calls - LCL BC Lines Answered Leads metric represents the count of incoming calls answered by an LCL agent to a Blue Corona tracked line for options selected in the  Global Filter .  Data Sources: Blue Corona Call Tracking, Polaris Engagement Subsystem Formula: ...

Number of non-BC tracked Calls - Leads answered by an LCL agent.   Overview: Metric Name is xxx  for options selected in the  Global Filter .  LCL Calls - LCL Office Lines Answered Leads metric represents the count of incoming calls answered by an LCL agent from the client's office line for options selected in the  Global Filter .  Data Sources: Blu...

Number of Calls - Leads answered by an LCL agent and dispositioned by Blue Corona where the caller has a need for service provided by the client and resides within their service area.   Overview: LCL Calls - LCL Qualified Leads metric represents the number of LCL calls seeking services provided by the client and who reside within their geographic ma...

Number of Lead Recovery calls dispositioned by the client as In Progress.   Overview: Calls - Lead Recovery In Progress metric represents the number of lead recovery calls in the proactive phase where deliberate actions have been taken to overcome obstacles, address concerns, and guide the lead toward making a positive decision or commitment for opt...

Number of daily answered calls coming from a unique Caller ID.   Overview: Calls - Daily Unique Answered Calls metric represents the quantity of calls answered by the client's customer service representatives (CSRs) coming from a unique caller ID in a given day for options selected in the  Global Filter .   This metric provides a tangible measure by...

Number of Calls - Leads dispositioned by Blue Corona as Calls - External Website Qualified Leads.   Overview: Calls - External Website Qualified Leads metric represents the number of callers seeking services provided by the client and who reside within their geographic market as dispositioned by Blue Corona, originating from leads generated outside ...

Percentage of Calls - Leads answered by an LCL agent and determined to be a Calls - Qualified Leads from a BC tracked line.   Overview: LCL Calls - LCL BC Answer-To-Qualified Lead Rate metric measures the effectiveness of lead generation efforts for options selected in the  Global Filter .  It specifically focuses on the percentage of lead calls on ...

Number of non-BC tracked Calls - Leads that went unanswered by the Lead Capture Live agent.   Overview: LCL Calls - LCL Office Missed Calls metric represents the quantity of incoming calls that were not answered by an LCL agent from the client's office line for options selected in the  Global Filter .  This key performance indicator measures the eff...

Number of Lead Recovery calls emailed to the client.   Overview:  Calls - Lead Recovery Sent -Calls - Lead Recovery Sent metric represents the number of lead recovery calls that were emailed to the client for addititional follow up as selected in the   Global Filter .  Data Sources: Blue Corona Call Tracking, Polaris Engagement Subsystem Formula: N/...

Percent of Calls - Missed Calls that were not answered by the client's CSR. Overview: Calls - Missed Calls Rate metric reflects the proportion of incoming calls that were not answered by the client's customer service representative (CSR). This key performance indicator measures the efficiency and responsiveness of the customer service team in addres...

Number of Calls -Leads that were outside of the client's service area and/or capabilities provided.   Overview: Calls - Out of Service Area & Capabilities metric is the sum of callers who are seeking services outside of a client's geographic service area and/or provided service offerings as identified by Blue Corona f or options selected in the ...

Number of Inbound Calls on Blue Corona tracked lines with a total duration of one minute or less.   Overview: Calls - Leads 1 Minute or Less metric represents the quantity of prospective customers or inquiries generated through online channels where the total duration of the call is one minute or less for options selected in the  Global Filter . Thi...

Percentage of Calls - Leads answered by a CSR and determined to be Calls - Qualified Leads.   Overview: Calls - Answer-To-Qualified Lead Rate metric measures the effectiveness of lead generation efforts for options selected in the  Global Filter . It specifically focuses on the percentage of lead calls that were answered by a client's customer servi...

Percent of non-BC tracked Calls - Leads that went directly to LCL voicemail and determined to be a possible Calls - Qualified Leads..   Overview: LCL Calls - LCL Office Voicemail Qualified Lead Rate metric gauges the percentage of call leads from the client's office line that went directly to voicemail and left a message that either qualified as a l...

Number of Qualified Form Submissions initiated through External Website sources.   Overview: Forms - External Website Qualified Leads metric reflects the number of form submissions seeking services provided by the client and who reside within their geographic market, as dispositioned by Blue Corona via an external website or platform for options sel...

Percent of Calls - Qualified Leads answered by and LCL agent from a BC tracked line and dispositioned by Blue Corona as Calls - Qualified Leads Booked.   Overview: LCL Calls - LCL BC Qualified Lead-to-Booking Rate metric gauges the percentage of qualified lead calls answered by an LCL agent that convert into confirmed bookings or sales for options s...

Number of Inbound Calls passed on to the client's office lines through a Blue Corona tracked line.   Overview: LCL Calls - Client Leads metric represents the quantity of prospective customers or inquiries generated through online channels, such as advertisements, websites, or social media, who express interest by initiating a phone call for options ...

Percent of Calls - Leads answered by a client's CSR and dispositioned by Blue Corona as Calls - Qualified Leads.   Overview: LCL Calls - CSR Lead-To-Qualified Lead Rate metric gauges the percentage of incoming calls that meet the criteria for a qualified lead for options selected in the  Global Filter .   This metric is crucial for assessing the eff...

Number of Form Submissions dispositioned as New Customer and Forms - Qualified Lead by Blue Corona.   Overview: Forms - New Customer Qualified Leads metric reflects the number of new customers who submit a form seeking services provided by the client and who reside within their geographic market, as dispositioned by Blue Corona for options selected ...

Percent of Calls - Leads that went directly to the client's voicemail and determined to be a possible Calls - Qualified Leads.   Overview: LCL Calls - Client Voicemail Qualified Lead Rate metric gauges the percentage of call leads that went directly to voicemail and left a message that either qualified as a lead or remained uncertain in terms of lea...

Percent of Qualified Lead Calls determined to be a Missed Call or Voicemail Qualified Lead call coming through the Blue Corona Lead Capture Live phone line.   Overview: LCL Calls - LCL Missed Call & Voicemail Qualified Lead Rate metric gauges the percentage of missed calls and voicemail qualified lead calls that went unanswered by the LCL team f...

Percent of non-BC tracked Calls - Qualified Leads answered by and LCL agent and dispositioned by Blue Corona as Calls - Qualified Leads Booked.   Overview: LCL Calls - LCL Office Qualified Lead-to-Booking Rate metric gauges the percentage of qualified lead calls answered by an LCL agent on a Blue Corona tracked line that convert into confirmed booki...

Number of Calls - Leads that were not answered by the Lead Capture Live agent from a Blue Corona tracked line.   Overview: LCL Calls - LCL BC Missed Calls metric represents the quantity of incoming calls that were not answered by an LCL agent on Blue Corona tracked lines for options selected in the  Global Filter .  This key performance indicator me...

Percent of leads calls with a duration of one minute or less.   Overview: Calls - Leads 1 Minute or Less Rate metric represents the percent of lead calls with a total duration of one minute or less  for options selected in the  Global Filter .    Data Sources: Blue Corona Call Tracking, Polaris Engagement Subsystem Formula: Calls - Leads 1 Minutes o...

Number of Form Submissions initiated through External Website sources.   Overview: Forms - External Website Leads metric reflects the number of form submission via a website or platform outside of the client's website for options selected in the  Global Filter .  This often occurs as part of marketing campaigns where promotions or advertisements lea...

Percent of Calls - Missed Calls that were not answered by the Lead Capture Live agents.   Overview: LCL Calls - LCL Missed Calls Rate metric reflects the proportion of incoming calls that went unanswered by an LCL agent for options selected in the  Global Filter . This key performance indicator measures the efficiency and responsiveness of the custo...

Number of non-BC tracked calls that went directly to LCL voicemail and determined to be a possible Calls - Qualified Leads from the client's office line.   Overview: LCL Calls - LCL Office Voicemail Qualified Leads metric represents the quantity of LCL calls from the client's office line that went directly to voicemail and left a message that either...

Number of non-BC tracked Inbound Calls passed to the Blue Corona Lead Capture Live line from the client's office lines.   Overview: LCL Calls - Client Leads metric represents the LCL quantity of prospective customers or inquiries generated through online channels, such as advertisements, websites, or social media, who express interest by initiating ...

Number of non-BC tracked Calls - Leads answered by an LCL agent and dispositioned  by Blue Corona as a Calls - Qualified Lead.   Overview: LCL Calls - LCL Office Qualified Leads Booked metric represents the quantity of LCL leads from the client's office line that have been deemed qualified and booked for a follow-up appointment for options selected ...

Number of Calls - Leads initiated through paid search ads.   Overview: Calls - Paid Search Leads metric represents the number of inbound calls seeking services directly attributed to the client's investment in online advertising for options selected in the  Global Filter . This metric serves as a key indicator of the effectiveness of the paid search...

Number of Calls - Leads dispositioned by Blue Corona as Existing Customer and Calls - Qualified Lead.   Overview: Calls - Existing Customer Qualified Leads metric represents the number of returning callers seeking services provided by the client and who reside within their geographic market, as dispositioned by Blue Corona for options selected in th...

Percent of Forms - Qualified Leads initiated through External Website sources.   Overview: Forms - External Website Qualified Leads metric gauges the percentage of form submissions seeking services provided by the client and who reside within their geographic market, as dispositioned by Blue Corona via an external website or platform for options sel...

Number of Form Submissions which are unavailable for Blue Corona to disposition.   Overview: Forms - Non-Dispositioned Leads represents the quantity of forms which are unavailable for Blue Corona to assess and categorize (i.e., unsupported platforms, etc.) for options selected in the  Global Filter .  Data Sources: Blue Corona Call Tracking, Polaris...

Number of Calls - Leads that were not answered by the Lead Capture Live agent.   Overview: LCL Calls - LCL Missed Calls metric represents the quantity of incoming calls that were not answered by an LCL agent for options selected in the  Global Filter .  This key performance indicator measures the efficiency and responsiveness of the customer service...

Number of Calls - Leads initiated through the Google Business Profile extension.   Overview: Metric Name is xxx  for options selected in the  Global Filter .  Calls - GBP Ext Leads metric represents the number of calls generated when a potential customer engages with the business by calling directly from the Google Business Profile for options selec...

Number of Lead Recovery calls dispositioned by the client as Not Qualified.   Overview: Calls - Lead Recovery Not Qualified metric represent the number of lead recovery calls that reached the proactive phase and was determined to be "not qualified" in terms of recovery efforts for options selected in the Global Filter .  Examples could be mismatched...

Percent of Calls - Leads dispositioned by Blue Corona as Calls - Qualified Leads.   Overview: Calls - Lead-to-Qualified Lead Rate metric gauges the percentage of incoming calls (Calls - Leads) that meet the criteria for Calls – Qualified Lead for options selected in the  Global Filter .  This metric is crucial for assessing the efficiency of lead ge...

Number of Daily Unique Callers as identified by Caller ID.   Overview: Calls - Daily Total Unique Calls metric represents the quantity of calls coming from a different caller ID in a given day f or options selected in the  Global Filter .  This metric provides a tangible measure of success by removing repeat callers from the call count. Data Sources...

Number of Form Submissions dispositioned as a Qualified Lead by Blue Corona.   Overview: Forms - Qualified Leads metric reflects the number of form submissions seeking services provided by the client and who reside within their geographic market, as dispositioned by Blue Corona for options selected in the  Global Filter .  These submissions are valu...