Number of Chat Engagements dispositioned as Existing Customer and Chats - Qualified Lead by Blue Corona.

Overview:

Chats - Existing Customer Qualified Leads metric reflects the number of returning customers who engage via a chat platform seeking services provided by the client and who reside within their geographic market, as dispositioned by Blue Corona for options selected in the Global Filter.  This metric reflects the recurrence of satisfied customers seeking services, showcasing the client's ability to retain and fulfill the needs of their local customer base.

Data Sources:

Blue Corona Call Tracking, Polaris Engagement Subsystem

Formula:

N/A