Calls - Average Call Duration

Metric Library Category

Super Administrator

Written By Lynn Sheng (Super Administrator)

Updated at June 21st, 2024

Average Call Duration.

 

Overview:

Calls - Average Call Duration metric represents the average call duration for options selected in the Global Filter. 

Data Sources:

Blue Corona Call Tracking, Polaris Engagement Subsystem

Formula:

N/A

 

 

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