LCL Calls - LCL Overall Answered Leads

Metric Library Category

Written By Lynn Sheng (Super Administrator)

Updated at February 21st, 2024

Number of Calls - Leads answered by an LCL agent.

Overview:

LCL Calls - LCL Overall Answered Leads metric represents the count of incoming calls answered by an LCL agent for options selected in the Global Filter.

Data Sources:

Blue Corona Call Tracking, Polaris Engagement Subsystem

Formula:

N/A

answered calls
lcl leads

Number of Calls - Leads answered by an LCL agent.

Overview:

Data Sources:

Formula:

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