Number of Calls - Leads answered by an LCL agent and dispositioned  by Blue Corona as a Calls - Qualified Lead from a BC tracked line.

Overview:

LCL Calls - LCL BC Qualified Leads Booked metric represents the quantity of LCL leads on Blue Corona tracked lines that have been deemed qualified and booked for a follow-up appointment for options selected in the Global Filter.  This metric provides a tangible measure of the successful conversion of generated leads into confirmed opportunities.

Data Sources:

Blue Corona Call Tracking, Polaris Engagement Subsystem

Formula:

N/A