Number of non-BC tracked Calls - Leads answered by an LCL agent.

Overview:

Metric Name is xxx for options selected in the Global Filter. 

LCL Calls - LCL Office Lines Answered Leads metric represents the count of incoming calls answered by an LCL agent from the client's office line for options selected in the Global Filter. 

Data Sources:

Blue Corona Call Tracking, Polaris Engagement Subsystem

Formula:

N/A