Calls - Lead Not Recovered

Metric Library Category

Written By Lynn Sheng (Super Administrator)

Updated at January 31st, 2024

Number of Lead Recovery calls dispositioned by the client as Lead Not Recovered.

 

Overview:

Calls - Lead Not Recovered metric represents the number of lead recovery calls that reached the proactive phase and was determined to be "not qualified" in terms of recovery efforts for options selected in the Global Filter.  Examples could be mismatched industry, budget contraints, regulatory constraints, etc.

Data Sources:

Blue Corona Call Tracking, Polaris Engagement Subsystem

Formula:

N/A