The number of calls received determined to be for outside of your service area or not for a service you provide.

Overview:

Calls - Out of Service Area & Capabilities is the count of calls where our tagging indicates that the potential customer was either looking for a service your company does not provide or they were looking for a service you do provide but not in a location that you service, for options selected in the Global Filter. 

Data Sources:

Engagement Calls 2.0

Formula:

Count of calls where Reason Not Lead or Reason For Not Qualified Lead or Reason Not Booked contains 'Out of Service'