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The total number of calls that were received during the time period. Data Sources: Engagement Calls 2.0 Formula: Count of...
December 17th, 2024 211 views 0 likes
Retrieving data. Wait a few seconds and try to cut or copy again. Data Sources: Engagement Calls 2.0 Formula: Count...
December 17th, 2024 133 views 0 likes
The number of calls that were not answered, but the caller left a voicemail. Data Sources: Engagement Calls 2.0 Formula:...
December 17th, 2024 125 views 0 likes
The number of calls that were not answered. This includes callers who left a voicemail and calls that were missed....
December 17th, 2024 123 views 0 likes
The number of callers who said they were new customers. Data Sources: Engagement Calls 2.0 Formula: Count of calls where...
December 17th, 2024 129 views 0 likes
The number of calls that resulted in a booked job for the company. Data Sources: Engagement Calls 2.0 Formula: Count...
The percentage of calls that were not answered. Data Sources: Engagement Calls 2.0 Formula: Not Answered Calls/Total Calls ...
December 17th, 2024 126 views 0 likes
The percentage of calls that went unanswered where the person did not leave a message. Data Sources: Engagement Calls 2.0 ...
December 17th, 2024 115 views 0 likes
The percentage of qualified leads that were booked. Data Sources: Engagement Calls 2.0 Formula: Booked Leads/Qualified Leads
December 17th, 2024 107 views 0 likes
The average rating of the agent's performance on the call. Data Sources: Engagement Calls 2.0 Formula: Mean average of Agent...
December 17th, 2024 116 views 0 likes
The average rating for how the caller felt at the conclusion of the call. Note that this is different than...
The average rating for the quality of the service delivered to the caller based on their needs. Data Sources: Engagement...
December 17th, 2024 120 views 0 likes
The number of calls where the caller needs a service provided by the company and in the service area. Data...
December 17th, 2024 215 views 0 likes
The number of calls that were answered and some contact was made. Data Sources: Engagement Calls 2.0 Formula: Count of...
December 17th, 2024 127 views 0 likes
The percentage of answered calls where the caller was seeking a service provided by the company and in the service...
December 17th, 2024 118 views 0 likes
Call duration in minutes used for applicable client billing situations. Overview: Billable minutes is the sum of call duration in...
March 7th, 2025 114 views 0 likes
Tracked calls where the caller did not dial from your website. Overview: Off-site calls are tracked calls where the caller...
March 14th, 2025 175 views 0 likes
Qualified call leads where the caller did not dial from your website. Overview: Off-site qualified leads are qualified call leads...
March 14th, 2025 108 views 0 likes
Qualified call leads from your existing customers. Overview: Existing customer qualified leads are qualified call leads that are identified in...
March 14th, 2025 107 views 0 likes
Qualified call leads from new customers. Overview: New customer qualified leads are qualified call leads that are identified in the...
March 14th, 2025 103 views 0 likes
Average call duration is the mean duration of your tracked phone calls. Overview: Average call duration is the mean average...
March 24th, 2025 116 views 0 likes
Number of Calls initiated through the Google Business Profile extension from Google Ads. Overview: Calls - GBP Ext Leads metric...
January 25th, 2024 275 views 0 likes
The number of tracked calls to paid media channels. Overview: Calls - Paid is the count of phone calls attributed...
March 24th, 2025 95 views 0 likes
The estimated number of qualified call leads that were missed due to calls not being answered. Overview: Est. missed...
March 24th, 2025 150 views 0 likes
The estimated number of booked call leads that were missed due to calls not being answered. Overview: Est. missed...
March 24th, 2025 93 views 0 likes
The number of calls received determined to be for outside of your service area or not for a service you...
December 13th, 2023 283 views 0 likes
Percent of Calls that were outside of the client's service area and/or capabilities provided. Overview: Calls - Out of...
January 24th, 2024 278 views 0 likes
Percent of calls that went directly to voicemail and determined to be Qualified Lead Calls. Overview: Calls - Voicemail...
January 24th, 2024 290 views 0 likes
Number of calls that went directly to voicemail and determined to be a Qualified Lead. Overview: Voicemail Qualified Leads metric...
January 25th, 2024 371 views 0 likes
The number of qualified lead calls to paid media channels. Overview: Qualified Leads (Calls) - Paid is the count of...
March 24th, 2025 88 views 0 likes