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    Not Answered Rate

    Collaborator

    Written By Rodolfo Lancian (Collaborator)

    Updated at February 20th, 2025

    The percentage of calls that were not answered.
     

    Data Sources:

    Engagement Calls 2.0
     

    Formula:

    Not Answered Calls/Total Calls


     

     

     

    • unanswered rate
    • response rate

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