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    Not Answered Calls

    Collaborator

    Written By Rodolfo Lancian (Collaborator)

    Updated at February 6th, 2025

    The number of calls that were not answered. This includes callers who left a voicemail and calls that were missed.

    Data Sources:

    Engagement Calls 2.0
     

    Formula:

    Missed Calls + Voicemail Calls
     

     

     

    • missed calls
    • unattended calls

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