Percent of calls that went directly to voicemail and determined to be Qualified Lead Calls.

Overview:

Calls - Voicemail Qualified Lead Rate metric gauges the percentage of Calls who went directly to voicemail and left a message that qualified as a lead for options selected in the Global Filter.  This indicator provides insight into potential opportunities within voicemail communications. 

Data Sources:

Engagement Calls 2.0

Formula:

Voicemail Qualified Leads / Calls