Percent of non-BC tracked Calls - Qualified Leads answered by and LCL agent and dispositioned by Blue Corona as Calls - Qualified Leads Booked.

Overview:

LCL Calls - LCL Office Qualified Lead-to-Booking Rate metric gauges the percentage of qualified lead calls answered by an LCL agent on a Blue Corona tracked line that convert into confirmed bookings or sales for options selected in the Global Filter.   This metric serves as a key performance indicator to translate promising leads into tangible business transactions.

Data Sources:

Blue Corona Call Tracking, Polaris Engagement Subsystem

Formula:

LCL Calls - LCL Office Qualified Leads Booked / LCL Calls - LCL Office Qualified Leads