Percent of Calls - Qualified Leads answered by the client's CSR and dispositioned by Blue Corona as Calls - Qualified Leads Booked.

Overview:

LCL Calls - Client Qualified Lead-to-Booking Rate metric gauges the percentage of qualified lead calls answered by the client's CSR team that convert into confirmed bookings or sales for options selected in the Global Filter.  This metric serves as a key performance indicator to translate promising leads into tangible business transactions.

Data Sources:

Blue Corona Call Tracking, Polaris Engagement Subsystem

Formula:

LCL Calls - Client Qualified Leads Booked / LCL Calls - Client Qualified Leads