Percent of Calls - Qualified Leads answered by and LCL agent from a BC tracked line and dispositioned by Blue Corona as Calls - Qualified Leads Booked.

Overview:

LCL Calls - LCL BC Qualified Lead-to-Booking Rate metric gauges the percentage of qualified lead calls answered by an LCL agent that convert into confirmed bookings or sales for options selected in the Global Filter.   This metric serves as a key performance indicator to translate promising leads into tangible business transactions.

Data Sources:

Blue Corona Call Tracking, Polaris Engagement Subsystem

Formula:

LCL Calls - LCL BC Qualified Leads Booked / LCL Calls - LCL BC Qualified Leads