Calls - Non-Dispositioned Leads

Metric Library Category

Written By Lynn Sheng (Super Administrator)

Updated at January 25th, 2024

Number of Calls - Leads which are unavailable for Blue Corona to disposition.

Overview:

Calls - Non-Dispositioned Leads represents the quantity of calls which are unavailable for Blue Corona to assess and categorize for options selected in the Global Filter.

Data Sources:

Blue Corona Call Tracking, Polaris Engagement Subsystem

Formula:

N/A

unresolved leads
unassigned calls

Number of Calls - Leads which are unavailable for Blue Corona to disposition.

Overview:

Data Sources:

Formula:

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