Number of Calls - Leads answered by a CSR and dispositioned  by Blue Corona as a Calls - Qualified Lead.

Overview:

LCL Calls - Client Qualified Leads Booked metric represents the quantity of leads answered by the client's CSR team that have been deemed qualified and booked for a follow-up appointment for options selected in the Global Filter.   This metric provides a tangible measure of the successful conversion of generated leads into confirmed opportunities.

Data Sources:

Blue Corona Call Tracking, Polaris Engagement Subsystem

Formula:

N/A