Number of Calls - Missed Calls plus the number of Calls - Voicemail Qualified Leads on the Blue Corona Lead Capture Live phone line.

Overview:

LCL Calls - LCL Missed Calls & LCL Voicemail Qualified Leads metric represents the sum of LCL missed calls and voicemail qualified leads for options selected in the Global Filter.   This metric highlights both missed connections and the need for enhanced responsiveness in order to capitalize on interested prospects.

Data Sources:

Blue Corona Call Tracking, Polaris Engagement Subsystem

Formula:

LCL Calls - LCL Missed Calls + LCL Calls - LCL Voicemail Qualified Leads