Number of Calls - Missed Calls plus the number of Calls - Voicemail Qualified Leads coming through the Blue Corona Lead Capture Live phone line from a Blue Corona tracked line.

Overview:

LCL Calls - LCL BC Missed Calls & LCL BC Voicemail Qualified Leads represents the sum of LCL missed calls and voicemail qualified leads from Blue Corona tracked lines for options selected in the Global Filter.   This metric highlights both missed connections and the need for enhanced responsiveness in order to capitalize on interested prospects.

Data Sources:

Blue Corona Call Tracking, Polaris Engagement Subsystem

Formula:

LCL Calls - LCL BC Missed Calls + LCL Calls - LCL BC Voicemail Qualified Leads