Number of Calls - Leads dispositioned by Blue Corona as Existing Customer and Calls - Qualified Lead.

Overview:

Calls - Existing Customer Qualified Leads metric represents the number of returning callers seeking services provided by the client and who reside within their geographic market, as dispositioned by Blue Corona for options selected in the Global Filter.  This metric reflects the recurrence of satisfied customers seeking services, showcasing the client's ability to retain and fulfill the needs of their local customer base.

Data Sources:

Blue Corona Call Tracking, Polaris Engagement Subsystem

Formula:

N/A