Percent of daily answered calls coming from a unique Caller ID.

Overview:

Calls - Daily Unique Answered Calls-To-Qualified Lead Rate metrics gauges the the percentage of incoming calls answered by the client's customer service representatives (CSRs) coming from a unique caller ID in a given day for options selected in the Global Filter.

Data Sources:

Blue Corona Call Tracking, Polaris Engagement Subsystem

Formula:

Calls - Qualified Leads / Calls - Daily Unique Answered Callers