Number of daily answered calls coming from a unique Caller ID.

Overview:

Calls - Daily Unique Answered Calls metric represents the quantity of calls answered by the client's customer service representatives (CSRs) coming from a unique caller ID in a given day for options selected in the Global Filter.   This metric provides a tangible measure by of success by removing repeat callers from the call count.

Data Sources:

Blue Corona Call Tracking, Polaris Engagement Subsystem

Formula:

Calls - Daily Total Unique Callers - Calls - Daily Unique Missed Callers