Percent of Calls - Leads answered by a client's CSR and dispositioned by Blue Corona as Calls - Qualified Leads.

Overview:

LCL Calls - CSR Lead-To-Qualified Lead Rate metric gauges the percentage of incoming calls that meet the criteria for a qualified lead for options selected in the Global Filter.   This metric is crucial for assessing the efficiency of lead generation efforts, providing insights into the effectiveness of marketing channels and the quality of leads generated through phone interactions.

Data Sources:

Blue Corona Call Tracking, Polaris Engagement Subsystem

Formula:

LCL Calls - Client Qualified Leads / LCL Calls - Client Leads