Number of Inbound Calls on Blue Corona tracked lines with a total duration of one minute or less.

Overview:

Calls - Leads 1 Minute or Less metric represents the quantity of prospective customers or inquiries generated through online channels where the total duration of the call is one minute or less for options selected in the Global Filter. This metric could help identify potential issues with the customer experience.

Data Sources:

Blue Corona Call Tracking, Polaris Engagement Subsystem

Formula:

N/A