Number of Calls - Client Missed Calls plus the number of Calls - Client Voicemail Qualified Leads.

Overview:

LCL Calls - Client Missed Calls & Client Voicemail Qualified Leads metric represents the sum of missed calls and voicemail qualified leads for options selected in the Global Filter. This metric highlights both missed connections and the need for enhanced responsiveness in order to capitalize on interested prospects.

Data Sources:

Blue Corona Call Tracking, Polaris Engagement Subsystem

Formula:

LCL Calls - Client Missed Calls + LCL Calls - Client Voicemail Qualified Leads