Number of calls that went directly to voicemail and determined to be a possible Calls - Qualified Leads.

Overview:

Calls - Voicemail Qualified Leads metric represents the quantity of callers who went directly to voicemail and left a message that either qualified as a lead or remained uncertain in terms of lead status or options selected in the Global Filter.  This metric helps assess the potential opportunities or ambiguities within voicemail communications.

Data Sources:

Blue Corona Call Tracking, Polaris Engagement Subsystem

Formula:

N/A