Percent of calls that went directly to voicemail and determined to be Calls - Qualified Lead Calls.

Overview:

Calls - Voicemail Qualified Lead Rate metric gauges the percentage of Calls - Leads who went directly to voicemail and left a message that either qualified as a lead or remained uncertain in terms of lead status for options selected in the Global Filter.  This indicator provides insight into potential opportunities or ambiguities within voicemail communications. 

Data Sources:

Blue Corona Call Tracking, Polaris Engagement Subsystem

Formula:

Calls - Voicemail Qualified Leads / Calls – Leads