RYNOTrax Terms of Service.    Acceptance of Terms By accessing and using the Platform ("RYNOTrax"), provided by RYNO Strategic Solutions ("us", "we", "our"), our Clients and Partners (“you”, “your”) agree to comply with and be bound by these Terms of Service (the "Terms"). If you do not agree to these Terms, please do not use the Platform.   Descrip...

Number of Calls - Leads dispositioned by Blue Corona as a Calls - Qualified Lead.   Overview: Calls - Qualified Leads Booked metric represents the quantity of leads that have been deemed qualified and booked for a follow-up appointment for options selected in the  Global Filter . This metric provides a tangible measure of the successful conversion o...

Number of Calls - Leads that went unanswered by the client's CSR(s).   Overview: Calls - Missed Calls metric represents the quantity of incoming calls that went unanswered by the client's customer service representative (CSR) for options selected in the  Global Filter . This key performance indicator measures the efficiency and responsiveness of the...

Total number of job created in the time period. Data Sources: ServiceTitan 2.0       ...

Total number of verified opportunities from customers that have used the company's services previously.   Overview: Qualified Leads - Existing Customers are customers who have hired the company in the past and are now new potential opportunities (closeable leads) that may result in business for our clients.   Qualified Leads are potential customers ...

Locations Location data is associated with a location-specific listing such as Google Business Profiles (GBP), which is usually associated with a physical address. While some GBPs are for service areas, most are for physical locations, so they are all organized at the location level for consistency. Location Groups Location Groups are where marketin...

RYNOTrax Privacy Policy    Privacy Policy RYNO Strategic Solutions (“us”, “we”, “our”) provides digital marketing services for our clients (“you”, “your”). We value your privacy and the privacy of your customers. This Policy Informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Services and our A...

Data is available in the portal the next day, except for the following marketing platforms. It is not available until this time because the marketing platform is still processing the data and does not fully release it until then. To use this table, please note that data available next day would have a value of 1 for days.   Platform Days GBP 4 GSC 4...

Total Bookings from all sources that capture a booking status.   Overview: Bookings - Total  is the count of booked leads from 'Calls - Booking', 'Bookings - GMB', 'Bookings - GLSA' , and chat/ schedulers with booking capabilities for options selected in the  Global Filter . Bookings from GMB and GLSA are not all booked leads from those channels. Th...

We’re excited to share recent platform improvements: Global Filter UI – Week View  Updated the global filter to include clearer "Week"-based detail selection when filtering by week to include the date the week begins instead of week number. Improved Horizontal Scrolling  Enhanced the visibility and usability of horizontal scroll bars across key dash...

We’re pleased to share a recent round of maintenance updates designed to improve the reliability, accuracy, and usability of RYNOtrax. Below is a summary of what’s been improved and resolved in this release. Improved Time Zone Handling for Scheduled Reports We fixed an issue where scheduled processes could fail due to missing time zone information i...

Total number of verified opportunities from customers that have not used the company's services previously.   Overview: Qualified Leads - New Customers are customers that have not hired the company in the past  and are potential opportunities (closeable leads) that may result in business for our clients.   Qualified Leads are potential customers wit...

Number of Calls - Missed Calls plus the number of Calls - Voicemail Qualified Leads.   Overview: Calls - Missed Calls & Voicemail Qualified Leads metric represents the sum of Calls - Missed Calls and Calls - Voicemail Qualified Leads for options selected in the  Global Filter . This metric highlights both missed connections and the need for enha...

Average Call Duration for non-qualified lead calls.   Overview: Average Call Duration - Non-Qualified Leads metric represents the average call duration for non- qualified lead calls as selected in the   Global Filter .  Data Sources: Blue Corona Call Tracking, Polaris Engagement Subsystem Formula: N/A    ...

The number of calls where the caller needs the service provided by the company and resides within their service area.   Overview: Calls - Qualified Leads metric represents the number of callers seeking services provided by the client and who reside within their geographic market for options selected in the  Global Filter .  This metric highlights th...