Release Notes (6-18-25)

Written By Erin Whetham (Super Administrator)

Updated at July 2nd, 2025

We’re pleased to share a recent round of maintenance updates designed to improve the reliability, accuracy, and usability of RYNOtrax. Below is a summary of what’s been improved and resolved in this release.

Improved Time Zone Handling for Scheduled Reports
We fixed an issue where scheduled processes could fail due to missing time zone information in the Salesforce settings in some accounts. With this update, scheduled data pulls now run more reliably, ensuring complete data delivery on the intended days.

Historical Call Data Restored in Calls 2.0
During the transition to Call Intelligence, some historical call data from the RRP source was not displaying as expected. We’ve resolved this issue and successfully backfilled the missing data to ensure your call metrics are fully accurate.

Clearer Campaign Grouping in Marketing Drill-Downs
Campaigns that previously appeared under “No Match” when no exact match was found will now be grouped more intuitively under “Other.” This change enhances the clarity of campaign reporting tables.

Pivot Table Display Fix
We resolved an issue that prevented some campaign names and values from appearing correctly in pivot tables when using the Marketing dimension. Campaign-level data now displays as expected for more accurate insights.

Duplicate Campaign Rows Removed
In marketing drill-down tables, campaigns were sometimes listed multiple times under the same name. This has been corrected—each campaign now appears just once per relevant data point.

Enhanced GLSA–CAI Call Matching
Our team refined the logic used to match calls between Google Local Services Ads (GLSA) and Call Intelligence (CAI). This improves match rates and ensures more accurate reporting in your Paid Media LSA Dispute Reports.

Notes Experience Enhancements
Several improvements have been made to streamline how you interact with Notes:

Client-Specific Notes Visibility
For users with access to multiple clients, switching clients using the global filter now correctly shows notes only for the selected client, ensuring cross-client visibility is accurate.

Smoother Typing and Editing Notes
We added improved usability of our notes feature for creating, editing, highlighting, and copying notes.

Image Resizing Stability
Images inserted into notes can now be resized without getting stuck in “resize mode,” making it easier to format your content cleanly.