% of Calls Matched to ServiceTitan from All Calls to Blue Corona Tracked Lines.

Overview:

Calls Tracked Match Rate is the percentage of calls matched to ServiceTitan Inbound calls from all calls to Blue Corona marketing tracked lines for options selected in the Global Filter. This metric is an indicator of match accuracy for related ServiceTitan jobs and revenue numbers. Due to variations in phone configurations, potential latencies, duplicate calls, etc., this match rate will not be 100% and is expected to be between 85% and 95% depending upon your phone system configuration and other factors.

For example, assume that 5,000 inbound calls are logged in ServiceTitan for a given month. Also assume that 2,500 of these calls come from Blue Corona tracked lines, and of these 2,500 calls, 2,300 were matched to ServiceTitan calls, the Calls Tracked Match Rate will be 2,300/2,500 = 92%.

Data Sources:

ServiceTitan, Blue Corona Call Tracking

Formula:

Calls Matched / Call Leads.

Adapter:

ServiceTitan Business Attribution.