Have a question, issue, or need help? 

Use our Support Center

https://rynoss.atlassian.net/servicedesk/customer/portal/74

Severity and priority can be one of the following.

Severity:

• High - System is unusable.
• Medium - System functionality, reliability, or accuracy is severely impaired. 
• Low - System usage is not affected and must be addressed.

Priority:

• High - Must be addressed at the top of the list of issues with the same severity.
• Medium -  Addressed within the middle of the list of issues with the same severity.
• Low - Lower priority is on the list of issues with the same severity. 

Allow up to 2 business days for a response. If you need a quicker response, contact a RYNOtrax team member in Technology Solutions.